The return request period

Request an eligible return within 30 calendar days after delivery. Contact customer care during this period with your order number or another proof of purchase. This request window does not remove rights that cannot legally be limited for defective or misdescribed goods.

Change-of-mind return conditions

An item returned because you changed your mind must be unused, in its original condition, and accompanied by its original packaging, supplied parts, and accessories. Keep sets together, including every tool or plate supplied.

Any product-specific exclusion must be disclosed before purchase. A discounted price alone does not make an item ineligible. These standard conditions do not prevent a valid claim about an item received damaged, defective, or wrong.

How to begin

• Contact customer care with the order number, product, selected option, and reason for the return.
• For a product problem, include a description and relevant images or video when available.
• Wait for the return destination and packing instructions before sending the parcel.

The registered business address below is not an automatic return address. If the return destination or likely postage cost matters to your purchase decision, ask us before ordering.

Shipping costs and fees

For a change-of-mind return, you pay return postage. Original outbound shipping is not refunded for that reason unless applicable law requires it. We charge no restocking fee.

If goods arrive damaged, defective, incorrect, incomplete, or materially misdescribed, the appropriate remedy is provided at no extra cost, including necessary return shipping. When our error leads to an approved refund of the whole order, the relevant original shipping charges are refunded too.

Packing a return

Pack ceramic, glass, metal, and electrical items securely using the approved instructions. Include the correct parts and accessories and retain proof of postage and tracking when available. Contact us if there is a problem in return transit so the circumstances can be reviewed.

Inspection and refund timing

After receiving the return, we inspect it against the relevant conditions and notify you of the result. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection.

Refunds approved without a return are issued within 5–10 business days of approval. Your bank or payment service may take additional time to show the credit. Contact us if it remains missing after processing and provider posting time.

Exchanges

Ask us about exchange availability before returning an item. Options depend on current stock. If a direct exchange is unavailable, we can explain return and reorder options. You do not have to accept store credit instead of an approved refund.

Cancellations and address changes

Contact us as soon as possible to request cancellation or an address correction. We will try to help before fulfillment begins; a change is not guaranteed once preparation has started. A successful pre-fulfillment cancellation has no cancellation fee and is refunded to the original payment method within 5–10 business days. Once dispatched, return conditions apply.

Questions about a decision

If you disagree with a return decision, contact us with your order details and the reason you would like it reviewed. This policy does not exclude any consumer protection that cannot lawfully be waived.