From our collection to your home
Shipping Policy
How processing, delivery estimates, shipping charges, and shipment support work at seflqan™.
Last updated: October 24, 2026Processing your order
After payment is confirmed, allow 1–3 business days for order processing. This comes before the delivery period. Business days exclude weekends and public holidays. Any product-specific preparation time is disclosed before purchase.
If a fulfillment issue affects your order, we will contact you about the available options.
Delivery estimates and destinations
For supported destinations, the estimated delivery period is 7–12 business days after dispatch. A different destination-specific estimate disclosed before purchase applies to that order. These timeframes are estimates, not guaranteed arrival dates.
Checkout shows destinations and methods currently available. Weather, public holidays, customs processing, and carrier disruptions may affect arrival. If checkout offers no shipping method for your address, contact support before placing an order.
Shipping charges and import costs
Shipping is calculated at checkout according to the destination and method selected. The final charge is displayed before payment. Any shipping promotion is subject to its displayed conditions.
For cross-border shipments, destination duties, import taxes, or carrier clearance fees may be charged separately unless checkout expressly includes them. Ask us before purchase if you need clarification.
Dispatch and tracking
The registered company address identifies the business operator; it does not identify a U.S. warehouse or guarantee the dispatch location. Contact us before purchasing if the shipping origin matters to your decision.
We email available carrier tracking after dispatch. Initial scans may take time to appear. An order shipped in separate parcels may have separate tracking details.
Address corrections and cancellations
Check your address carefully. Ask for changes or cancellation promptly; we cannot guarantee changes after fulfillment preparation starts. A cancellation completed before fulfillment has no cancellation fee and is refunded to the original payment method within 5–10 business days.
If your address error requires another shipment, we explain the actual additional charge and seek your agreement. Delivery errors attributable to us are corrected without charging you.
Delayed, missing, or undelivered parcels
Contact customer care with your order number if tracking is inactive, the estimate has passed, or your parcel seems lost. We investigate with the relevant delivery or fulfillment provider and arrange an appropriate refund, replacement, or reshipment when non-delivery or loss is confirmed.
If tracking says delivered, check your delivery area, household, mailbox, and building reception. Let us know if the parcel remains missing. A delivered scan does not automatically rule out a remedy.
Damage or a problem with the contents
If an item arrives broken, defective, incorrect, incomplete, or materially different from its description, contact us promptly. Relevant photos of the item and packaging help us assess the issue. We provide an appropriate solution without additional cost to you.
Keep glass, ceramic pieces, and damaged electrical items out of use while the issue is being reviewed.
seflqan™ · Garden-inspired fragrance objects